Skip to main content
Genius Biofeedback Help Center home page
  • Submit a request
  • Sign in
  • Sign in
  • Submit a request
  1. Genius Biofeedback
  2. FAQ

FAQ

  • How to search for Quanta Capsule Member and add to member list
  • How to restore your database
  • How to import/Install your libraries
  • How to Update your Card for the Library Discount Club
  • How to Update your Card for the Business Membership
  • Reinstall Links and Guide
  • Change your email in Genius!
  • I am getting "Genius Insight Needs to be Updated"
  • Full tutorial of Quanta Capsule for Practitioner and Client's View!
  • How does the client record the voice and picture with Quanta Capsule?
  • How do I import my client's voice and picture with Quanta Capsule?
  • Can I name playlists to send to Quanta Capsule members?
  • How can I teach my client about receiving their frequencies through Quanta Capsule?
  • What is the Quanta Membership Dashboard and how can I use it?
  • How can I see what exports have been sent to a Quanta Capsule Client?
  • How do I send libraries to multiple clients with Quanta Capsule in one export?
  • How to send libraries to Quanta Capsule?
  • What is the link to purchase a 2nd Access (How do I add my libraries after purchase?)
  • I am getting "App No Longer Available". What do I do next?
  • I have a capsule credit (or several credits). How do I activate this capsule?
  • How do I create a custom playlist in the Genius?
  • Quanta capsule: Can I restored returned or unused capsules by my clients (to have the credits restored)
  • How does the Quanta Capsule work?
  • Quanta Capsule: I activated my client but they did not receive an email
  • Crashing App: Troubleshooting Steps to resolve
  • I got a new phone (or tablet) and would like to transfer my Genius to the new device
  • Can I have my Genius on more than one device?
  • Libraries Do Not Appear in my clients account
  • Libraries Missing (I have lost my libraries after logging in)
Genius Biofeedback
Powered by Zendesk